PATIENT INFORMATION

First visit

Your first visit to our practice will consist of an oral exam and a consultation with one of our expert oral surgeons. We will examine and diagnose your condition during this comprehensive evaluation and design a treatment plan specific to your individual needs and goals. Your comfort, safety, and satisfaction are always our highest priority.

Please arrive a few minutes before your scheduled appointment time to allow time to fill out our initial forms. If you would prefer to fill them out in advance, you have the option to complete the forms online.

In order to make the most of your consultation, please bring the following items with you:

  • Surgical referral slip
  • X-rays or 3D scans from your dentist or primary physician
  • Valid photo ID
  • List of current medications
  • Valid medical card
  • Insurance information

All patients under the age of 18 must be accompanied by a parent or legal guardian to all appointments.

If you need assistance gathering any medical records, X-rays, or 3D scans from your dentist or primary physician prior to your consultation, please let us know. Our staff will be happy to assist you.

During your consultation, we will discuss your diagnosis and explore treatment options to determine the best course of treatment. We welcome you to discuss any questions or concerns that you may have during your consultation.

If this is a pre-operative appointment, and you will be undergoing IV anesthesia, a consultation and physical examination is mandatory. Please do not eat or drink anything after midnight, or at least 8 hours before your surgery. You will also need to bring a designated driver to stay in our waiting area to drive you home after your procedure.

If you have diabetes, high blood pressure, or any other medical condition that may be of concern, or are currently taking any medication, please let us know prior to your surgery.

Anesthesia options

We offer a variety of anesthesia options to ensure that our patients feel comfortable and at ease during treatment. Read more about local anesthesia, nitrous oxide, IV sedation, and general anesthesia to learn about your options.

3D Imaging

Our practice utilizes advanced technology and imaging to ensure accurate and effective treatment. 3D imaging allows us to view your condition from every angle and create a personalized treatment plan catered specifically to you.

Instructions

How you care for yourself is incredibly important to the success of your treatment. While our doctors have undergone extensive training to be able to provide the highest quality care, we also rely on you to adhere to proper pre- and post-operative care. To help you do so, we will provide you with pre- and post-op instructions, which will include specific guidelines for you to follow.

These instructions are intended to help you navigate both the day before your surgery and the recovery period afterward. Anything you need to do before your procedure will be identified in your pre-operative instructions. And any steps you need to follow to heal properly will be outlined in your post-operative instructions. Our goal is to make sure you have a positive experience, comfortable recovery, and optimal results. Please call our office with questions if you do not understand any part of your relevant instructions.

Practice forms

Save some time when you come in. Register for your appointment online now.

Insurance & financial information

Your care is our top priority at Mountain State Oral & Facial Surgery. To best assist you, we offer reasonable prices for your consultation and oral surgery appointments and accept all major credit cards and payment methods. Acceptable forms of payment include:

  • Visa®
  • MasterCard®
  • American Express®
  • Discover®
  • CareCredit®

Unless prior arrangements have been made, you are responsible for making your payments in full for every appointment. If you would like to discuss your account with a member of our staff, please contact our office at any of our locations.

On the day of your surgery, our staff may be able to help you submit a claim to your insurance. We accept most insurance providers, and you may be sent a statement of your bill once your insurance company has issued a response to your claim. Any remaining or outstanding balance on your bill that is not claimed by your insurance is your responsibility.

Scheduling

To schedule an appointment at Mountain State Oral & Facial Surgery, please contact our office at the location nearest you:

  • Ashland: (606) 329-2219
  • Beckley: (304) 255-1411
  • Charleston: (304) 345-1092
  • Huntington: (304) 399-1092
  • Hurricane (Teays Valley): (304) 757-0272
  • Kanawha City: (304) 345-1092
  • Parkersburg: (304) 699-5010

Our office staff will do our best to schedule your appointments as quickly and conveniently as possible.

Mountain State Oral & Facial Surgery is open

Monday-Thursday: 8:00 AM – 4:00 PM
Friday: 8:00 AM – 2:30 PM

We offer Saturday appointments on an intermittent basis. Please contact our office for more information. We are closed on Sundays and all major holidays.

If you are coming in for a consultation, please arrive a few minutes before your scheduled appointment time to allow time to fill out our initial forms. If you would prefer to fill them out in advance, you have the option to complete the forms online. Arriving early to your consultation will make your appointment as efficient as possible.

If you need to cancel for any reason, please notify us at least 24 hours in advance. You may reschedule your appointment with us at your convenience.

Please contact our office as soon as possible if you are experiencing an emergency, severe pain, or facial trauma. Many times, we will be able to schedule an immediate appointment. As emergency situations may arise at any time and cause unforeseen delays in scheduling, we appreciate your patience and understanding.

HIPAA Notice

We value the privacy of our patients. Learn about how your patient information is obtained and used by our practice by clicking the button below and reading more about our privacy policy.